We offer returns and replacement only in cases of missing, damaged, or wrong products. You must report any such issues within 7 days of receiving your order.

1. Cancellations

• Cancellations may not be entertained if:
• The order has already been dispatched.
• The shipping process has begun, or the product is out for delivery.

2. Damaged or Defective Products

• If you receive a damaged or defective item, please report it to our customer service team within 7days of receipt.
• The seller or merchant listed on our platform will review and verify your claim before approval.
• Once approved, please allow up to 7 days for the delivery of the replacement item.

3. Product Mismatch

• If the product received is different from the description or does not meet your expectations, notify our customer service within 7 days of receiving the product.
• The team will review your complaint and take appropriate action.

4. Eligibility for Returns/Replacement

To qualify for a return and refund:

• Only items deemed defective, missing or damaged upon receipt are eligible for return and replacement. 
• Items purchased on sale may not be eligible for return or exchange.

5. Refund Processing

• If a refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• For any further assistance, please reach out to our customer service team at Chippayi Fragrance. We are here to help you.
• At Chippayi fragrance, we offer refunds or exchanges within the first 7 days from the date of purchase. After 7 days, returns or refunds will not be applicable. 

6. Non-Returnable Items

• Certain product categories may be exempt from returns or refunds. These will be clearly identified at the time of purchase.

7. Process for Accepted Returns or Exchanges

• Once we receive the returned or exchanged product, it will be inspected by our team.
• If approved after a quality check, your return or exchange request will be processed as per our policies.

For any queries or further assistance, please contact Chippayi Fragrance:
📩 Email: mohammedshifas707@gmail.com
📞 Phone: 7560930951
📍 Address
 4th floor Oberon Mall, Edapally
 Kochi, Kerala 682024 

 3rd floor at Centre Square Mall,
 Mahatma Gandhi Rd, Rajaji Junction, 
 Kochi, Ernakulam, Kerala 682035